When a message that is not recognized as a command is sent to your membership bot, it will be treated as a support request and will be forwarded to you.
You can reply to these messages in two ways:
Click Reply in Telegram and type your answer in the input field.
Click Open Chat (a button below the notification) to launch SuchChat web app and type your answer there.
In both cases, your answer will be sent to the user from your membership bot, just like it's your bot is chatting with him. Your personal account remains hidden.
If your membership business is growing — probably, it's time to hire some agents to reduce your load a little bit.
Here's how to set up a support team workflow with InviteMember:
Create a private Telegram group for you and your support agents.
Add your membership bot to the group.
Add your team to the group.
Launch SuchChat web app and click View Team in the bot settings.
Make your team member "agents" (so they can reply too).
Messages will be forwarded to the connected group instead of your personal account. You and other agents can reply to these messages.
What message types are supported?
All major types:
text (formatting and inline links are ignored);
SuchChat web app can display all these message types correctly too.