Telegram's number one feedback and support bot service, SUCH – is free for all InviteMember users!
When a message that is not recognized as a command is sent to your membership bot, it will be treated as a support request and will be forwarded to you.
You can reply to these messages in two ways:
Click Reply in Telegram and type your answer in the input field.
Click Open Chat (a button below the notification) to launch the SUCH web app and type your answer there.
In both cases, your answer will be sent to the user from your membership bot, just like it's your bot is chatting with him. Your personal account remains hidden.
Support teams
If your membership business is growing — probably, it's time to hire some agents to reduce your load a little bit.
Here's how to set up a support team workflow with InviteMember:
1. Start by making a private Telegram group.
2. Add your bot to the group.
3. Open your chat with @SUCH and select “/team” from the menu or send /team.
4. Create your group, add your bot, and hit the Connect Group button in SUCH.
5. Select the group where you added your bot, and wait for the message below to appear.
6. Select the Manage Permissions link the bot provides. This will take you to your Agents settings.
7. You’ll see a list of your team members from the group and can add “+” your team members as “agents”. You can also remove “-” agents from your team on this page.
Now, when someone sends a message to your bot, the group will see it and your agents can reply.
What message types are supported?
All major types:
text (formatting and inline links are ignored);
audio;
video;
photo;
document;
video note;
location;
sticker;
contact.
SUCH web app can display all these message types correctly too.
FAQ
Why can’t my team members reply?
Make sure your team members are set as agents. Only agents can reply.
Go to the SUCH web app.
Open your bot settings.
Click on 'Manage Team'.
Add your group members as agents.
How can I add new members to my team?
You just have to add them to the Telegram group as members, and then add them as team agents in your bot settings page.
How can I disconnect my support group?
If you want to disconnect your SUCH-powered bot from the group, just send /delete_group to SUCH bot, and select your group.
Messages will be forwarded to the connected group instead of your personal account. You and other agents can reply to these messages.
Can my support team be in a group with topics?
Yes! You can learn all about built-in support in group with topics, here: Using Your SUCH Bot in a Group with Topics.
NB! In order to reply to the messages in the Telegram group chat, instead of going to the web app, make sure your “Remain anonymous” setting is OFF.