Your membership bot running on InviteMember has built-in support feature so your users can reach you even if you don't have a dedicated Telegram account or a special bot for customer support.

How it works

  1. Text messages from your users that were not recognized as bot commands will be forwarded to you (recognized commands are "Plans", "/plans", "Status", "/status", etc).
  2. You can reply to these forwarded messages using the Reply button in your Telegram app. 
  3. Your answers will be sent from the bot to the original senders keeping your personal account hidden.

How it looks for your users:

How it looks for you:

Support teams

If your membership business is growing — probably, it's time to hire some agents to reduce your load a little bit.

Here's how to set up a support team workflow with InviteMember:

  1. Create a private Telegram group where you and your support agents will reside. 
  2. Connect this group in your Telegram bot settings (Telegram bot > Add support agents group).
  3. Messages will be forwarded to the connected group instead of your personal account. 
  4. Anyone in the group can reply to these messages with the Reply button. 
  5. Answers will be sent to the original senders while still hiding your and your agent's personal accounts.

What message types are supported?

All major types:

  • text (formatting and inline links are ignored);
  • audio;
  • video;
  • photo;
  • document;
  • video note;
  • location;
  • sticker;
  • contact.
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