InviteMember allows you to create recurring subscription plans that are paid periodically and automatically.
These subscriptions can be stopped in three different ways:
By your customers in your membership bot
By you in the InviteMember web dashboard
By either the subscriber or the project owner on the payment processor website (for example, the PayPal or Stripe customer portal)*
* Canceling a subscription on the payment processor’s website removes the subscriber immediately, while canceling in your bot or on the subscription page keeps access active until the due date.
How Subscribers Can Cancel Their Recurring Subscriptions
If a subscriber decides to cancel their subscription plan, they can do so either in your bot or on the subscription page.
To cancel in your membership bot, follow these steps:
Press the Status button or send the
/statuscommand to your subscription botSelect Cancel Subscription on the presented menu
Confirm the cancelation to complete the process
To cancel in your subscription page, follow these steps:
Open the subscription page you sign up through
Click on your name or email address at the top of the screen
Select Manage membership, the plan you want to cancel and Cancel subscription
You could add a note to your your page or bot project's description explaining how your customers can cancel their plans.
How Project Owners Can Cancel Customers' PayPal Subscriptions
If your customers use PayPal, you can cancel their subscriptions in your web dashboard > Settings > Payment options > PayPal > 3-dot menu > Cancel subscription.
You'll need the subscription ID for this, you can get it by searching for your customer in your project Web dashboard > Sales > Subscriptions page.
How Project Owners and Subscribers Can Cancel Subscriptions Made through Other Payment Options
If you want to cancel a recurring subscription made through Stripe or Skrill, you'll have to access your subscriptions' dashboard in the Skrill or Stripe dashboard and cancel their recurring payments manually from there.
This could be necessary in situations when:
The payment integration has been disconnected before properly canceling a subscription.
You wish to process a refund (only available through the payment processor website).
You want to stop recurring payments, immediately.
Keep in mind that canceling a subscription on the payment processor's website will cause the immediate removal of that subscriber from your subscription plan. In such cases, if the user needs to be added again until their due date, you can use the /whitelist command in your subscription bot, and un-whitelist them once their period is over.